AMIS SERVICE CANCELLATION POLICY
At Amis Spa, Beauty & Hair Salon our commitment is to deliver exceptional services to all our valued clients in a timely and efficient manner. We understand that unexpected circumstances may arise, but we kindly request your cooperation in adhering to our cancellation policy to ensure a seamless experience for all.
Cancellation Notice: To accommodate the needs of both our therapists, stylists and our clients, we request a minimum of 48 hours’ notice for any cancellations or rescheduling of appointments.
Communication: In the event that you need to cancel or reschedule your appointment, please contact us promptly at +356 27 98 83 76. Your timely communication allows us to adjust our schedule and offer the appointment slot to another client.
Cancellation Fees: For the following services: Facials, Massages, Lash Extensions, New Set Gel Nail Builder, Body Treatments, Body Rituals and Packages, a cancellation fee will be applicable for cancellations and rescheduling within 24 hours or less from the time of the treatment. The cancellation fee is also applicable for no-shows . The cancellation fee will range from a minimum of 25% up to 100% of the service value, depending on the nature of the service and the time of cancellation.
Consideration for Others: When you book an appointment, you are reserving a dedicated time on our calendar that becomes unavailable to other clients. Your consideration in providing advance notice for changes or cancellations allows us to accommodate the needs of all our clients effectively. This is also of utmost importantce to all our therapits who would be unable to utilize their time efficiently.
Special Circumstances: We understand that emergencies and unforeseen situations may arise. In such cases, please communicate with us as soon as possible, and we will do our best to accommodate your needs.
By booking an appointment with Amis Spa, Beauty & Hair Salon, you acknowledge and agree to adhere to our cancellation policy. We appreciate your understanding and cooperation, as these guidelines enable us to maintain the high standard of service that you expect from us.
Thank you for choosing Amis for your wellness and beauty needs.
TERMS & CONDITIONS FOR THE USE OF GIFT VOUCHERS
By using a voucher for your appointment with Amis Spa, Beauty & Hair Salon you agree to the following terms and conditions:
Appointment Confirmation: All appointments must be confirmed through our booking system or directly with our reception.
Cancellation Policy: We understand that unforeseen circumstances may arise. Kindly inform us at least 48 hours in advance to cancel or reschedule your appointment. Late cancellations, within 24 hours or less and no-shows will result in a cancellation fee of up to 100% of the value of the treatment/s.
Voucher Usage: Vouchers must be presented or mentioned at the time of booking. Vouchers are subject to expiration dates and must be used within the specified period.
No-Show Policy: If you are a no-show for a confirmed appointment and have used a voucher to secure the booking, the value of the voucher will be forfeited.
Rescheduling: If you need to reschedule your appointment, please notify us within the cancellation window. Rescheduling is subject to availability.
Late Arrival: We understand that delays may occur. However, arriving significantly late may result in a shortened appointment.
Refund Policy: Voucher purchases are non-refundable.
Service Changes: Amis reserves the right to modify, change, or discontinue services, prices, and policies without prior notice.
Acceptance of Terms: Your use of a voucher and/or confirmation of an appointment constitutes acceptance of these terms and conditions.
We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact us. Thank you for choosing Amis Spa, Beauty & Hair Salon for your wellness needs.
PRIVACY STATEMENT FOR NUI BUSINESS CONCEPTS as operators of AMIS
This statement has been created in accordance with requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act (CAP. 586) of the laws of Malta. Its aim is to clarify what data we collect from our Clients, why we collect it, how we store it and how we manage it.
We limit the collection, use and retention of the Data to the specific information we need for legitimate purposes to administer our business, to provide you with quality service and offer various services that may be of interest to you. We take appropriate steps to protect Data collected against unauthorized access, disclosure or alteration, and to keep such Data accurate and up to date.
Clients may request information regarding the data we hold about them and may request for it to be updated and/or deleted. We aim to respond to such requests within 30 days.
We collect the following data which will be made available to Amis staff:
Name – we collect your first name and surname.
Gender – we collect this information to enable us to recommend treatment and/or services.
Date of birth/age – we collect this information to confirm eligibility for treatments. Any clients under the age of 17 may require parental consent for certain treatments which can be provided on the separate parental/carer consent forms.
Address – we collect this information solely for the purpose of confirming clients’ identity when booking appointments. This is useful for us when clients share the same name. We do not post information out to addresses.
Contact telephone number – we collect telephone numbers so that we may be able to contact clients.
Email Address – we collect email addresses with the specific purpose of contacting clients. Clients may inform us at hello@amis.mt if they wish for email address to be removed. It is a client’s responsibility to update us of any new or changes to their email address or preferences.
Medical Information – medical information is requested for certain treatments. This is requested only to assess suitability for treatments and to give appropriate advice pre- and post-treatment. This information is documented on the clients record so that our therapists are aware of any treatment considerations. As with all information collected it is never shared outside of our organisation and it is treated with respect, consideration and used solely for the purpose of a client’s treatments with us. It is a client’s responsibility to notify us of any medical conditions or changes to medical information pertaining to their treatments.
Treatment history – as per above, this information is noted on the clients record so that our therapists are aware of any treatment considerations.
Preferred therapist – this information is needed so that we would know who is the therapist that you prefer.
All data is stored for 7 years. After such time, the data is disposed of entirely.
Clients may request to see the information we hold about them and may request it to be updated or deleted. This can be done by emailing such requests to hello@amis.mt and we will get in touch within 30 days to organise this. It is our Policy to delete client records that have not been active – ie where a Client has not visited the centre for an appointment – after 7 years has elapsed.
Contact information for promotional and informative communication – Email address, postal address and contact telephone number might be used occasionally to inform you of offers, promotions and service details being offered by AMIS. This will be used solely by Nui Business Concepts for AMIS and will not be distributed to third parties. Tick this box if you do not want to receive information about our services ☐.