FAQs

You can book services at AMIS without setting up a full account,  all we require is a contact number and email address since we operate with a paper less policy where possible.  This will be used by AMIS staff to contact you in case of any necessary updates to your appointment.   If you wish to set up an account this can be done online.  Setting up of an account will mean that you create a history of services with us meaning that our therapists will be able to build up knowledge of your therapy and provide you with feedback and advice.

Amis takes data protection very seriously and invests in the necessary resources to ensure that personal data is protected through processes that are by design targeted at keeping personal data safe.  If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the client.

Processing of personal data, such as the name, address, email address, or telephone number of a data subject shall always be in line with the general data protection regulation [GDPR].  By means of this data protection declaration, AMIS informs the general public of the nature, scope, and purpose of the personal data we collect, use and process.  Furthermore, subjects are informed by means of this data protection declaration, the rights to which they are entitled.   Further information about our privacy policy can be found within the Privacy Policy of our website at www.amis.mt.

To ensure that you book the treatment you want, when you want, advance booking is strongly recommended.  Some treatments are available every day so kindly feel free to call our dedicated team on +356 2798 8376 if you require a last-minute appointment.  Alternatively, kindly visit our website www.amis.mt for live availability of our therapists and available services.

Late arrival will simply limit the time for your service thus lessening the effectiveness of your treatment.  Unfortunately, you will still be charged the full fee of the appointment.

Our goal is to provide quality services to all our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our therapists & stylists, but our other clients as well.   When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients.  While we understand that sometimes schedules adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.  Cancellations beyond that time window will incur a cancellation fee as per our cancellation policy which you can find under the terms section of this website. Kindly call us on +356 27 98 83 76 as soon as you know you will not be able to make your appointment.  Bookings made online, can be cancelled online too.

At AMIS all guests receiving treatments have not only the right, but also the responsibility to communicate openly with their therapist, aesthetician, hair stylist, nail technician and/or consultant about their service during the treatment. Any preferences and/or concerns should be addressed directly with the practitioner prior to the commencement of the service.  We want you our guest to feel well taken care of throughout the service so please do feel free to request dimmer lights, softer music, lighter or heavier touch, change of temperature so as to make your time at AMIS more enjoyable.

In addition, you have the obligation to let your therapist know about any health-related conditions including but not limited to, pregnancy, recent surgeries, diabetes, injuries, high or low blood pressure, heart conditions and allergies.